01Information we collect
We collect information you provide directly — for example when you submit an enquiry, request a call from an advisor, or apply to become a client.
- Contact details: name, email address, phone number, company.
- Enquiry content: the message and preferences you share with us.
- Technical data: IP address, browser type, device and pages visited, collected through cookies and similar technologies.
02How we use your information
We use personal information to respond to your enquiries, provide and improve our services, meet legal and regulatory obligations (including anti-money-laundering and know-your-customer requirements), and — with your consent where required — send you relevant updates about AGC Bank.
03Sharing and transfers
We do not sell personal information. We may share it with service providers who support our operations under strict confidentiality, with regulators and authorities where required by law, and within the AGC group for the purposes described above. Where information crosses borders, we apply safeguards consistent with applicable data-protection law, including the DIFC Data Protection Law.
04Retention and security
We keep personal information only as long as needed for the purposes above or as required by law and regulation. We protect it with technical and organisational measures appropriate to a financial institution, including encryption in transit, access controls and audit logging.
05Your rights
Subject to applicable law, you may request access to, correction or deletion of your personal information, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise these rights, contact our data protection office at info@agcbank.com.
06Cookies
This website uses cookies and similar technologies. See our Cookie Policy for details on what we use and how to manage your preferences.